Who is Full House Theater Tickets, Inc? Full House Theater Tickets, Inc. is owned and operated by Sandie Smith. Full House is a boutique, multi-cultural marketing company and New York-licensed group ticketing agency for Broadway and Off-Broadway productions. We suggest shows that fit the special interests of your group and provide ticket discounts as available.
Do you just sell Broadway tickets?
No, we are a “One-Stop-Shop” offering all Broadway and off-Broadway shows, Radio City Music Hall, Brooklyn Academy of Music, Manhattan Theater Club,FIT tickets, restaurants, Broadway Open House Tours (the Official Broadway Walking Tour), top NYC Attractions, cast meet & greets and educational programs with us
Does Full House Theater Tickets, Inc sell my personal contact information including my email?
Absolutly not. We believe in your right to privacy and will not sell or trade your information with anyone. We ask for your contact information so we can alert you when your orders are confirmed and keep you updated with special discounts. Your email address will never be given out to anyone.
Ordering Tickets
How do I place an order?
There are 4 EASY ways you can order tickets: online, by phone, by fax, or by mail. Please select the method that is most convenient for you.
Online Request: Please select a show, then click on the "Order Tickets!" button (on top of show's pages). Choose your date, show time and submit the order to us.
Phone Request: To order by phone please call: 646-415-8787
Order by Fax: Please print and fill out our order form, then fax it to: 646-415-8782
Order by Mail: Please print and fill out our order form, then mail to:
Full House Theater Tickets, Inc
PO BOX 580
Radio City Station
New York, NY 10101
What information do I need to place a group order?
You will want to know what Broadway, Off-Broadway, restaurant, attraction or special event you are interested in ordering. If you require some additional information or help choosing please see the information listed on our website, www.bestofbroadway.com or call our office and speak with a member of our knowledgeable sales staff.
You will also want to select the dates you are interested in ordering, in order of preference as well as the seating and pricing locations for your tickets. If you require additional information on seating please reference the seating charts on our website or contact our office.
When placing an order, please include any special requests with your order. This includes aisle seating, wheelchair seating, hearing and visually impaired seating, and seating location requests such as CENTER ONLY. Please include if these are a requests or a requirements of your order.
What happens when I place an order?
Upon placing an order a request is submitted on your behalf to the box office who will confirm or deny based upon the availability of the requested dates and tickets. Placing an order does not guarantee that your ticket order will be filled nor is payment required. You will be contacted by our office on the status of your order within five business days.
What do I do once my order is confirmed?
You will be contacted by one of our sales staff that your order has been confirmed. At that time, you will be given a payment due date and an invoice will be sent to you. Payment must be received by this date or the order is automatically cancelled.
Can I reduce my ticket order once it is confirmed?
Yes, you may reduce your ticket order as long as it remains above the group minimum. See www.bestofbroadway.com for group minimums or call our office. Please indicate this change on your invoice when sending payment.
Can I add tickets to my order?
Yes, we can add as many tickets to your order as you’d like (as long as they are available) but the box office will only allow one add-on per order. We cannot guarantee that the additional tickets will be in the same area as the rest of your group.
When will my order be confirmed?
Orders generally take three to five business days to confirm. If you order within two weeks of the date of your performance we will get an answer for you as soon as possible.
What if I need to reduce below the group minimum?
If your order is below the group minimum for any show then we must cancel your group order and replace it with a Individual Ticket order. Be advised, there are no discounts on Individual Ticket orders and service fees may apply. Please call Group Sales Box office for assistance.
How do I order Broadway tickets for less than the group minimum?
You will need to submit the show you are interested in and up to five dates you can attend. Unlike a group order, payment for these tickets is due at the time you place your request. There are no refunds or exchanges for these tickets. You will need to submit this information in writing to our office either through our website or by calling our office and requesting an Individual Ticket order form that can be faxed or emailed to you.
We personally select your tickets through our contacts at the box offices ensuring that your tickets are always the best available.
After placing an order and arranging for payment, you will then receive a call from our in three business days with the status of your order.
Can I pay for my tickets on a credit card?
Payment by check is preferred but we can accept payment by credit card. Written authorization is required to place payment on a credit card. Additional fees may apply. Please contact Full House Theater Tickets, Inc for more information.
Are there additional service charges on my order?
Every order has a handling fee of $14.50 per order which covers the handling of the tickets and the mailing costs should you want them mailed (tickets will only be mailed if the performance is more than 2 weeks from the date of payment).
In some cases there may be additional service charges on tickets, generally on Saturday evening performances, holidays and blackout dates.
Why is Full House Theater Tickets, Inc contacting me after my group has attended a performance?
We will occasionally call or email you to ask for your feedback on a particular experience. We value your opinions and the information we receive from you is communicated to all of our sales staff, and, in some cases, the producers of the show you attended. Feel free to communicate with us if you prefer not to be called.
Can I make a deposit of my ticket order?
Most shows request payment in full at the time of purchase.
How far in advance can I order tickets?
We can take a ticket order for any show for any time. Group Sales Box Office will hold on to your order until we can submit it to the box office on your behalf.
What if tickets are not available for the dates I am interested in?
Tickets for certain shows sell out quickly. If your order is denied by the box office, we will make every effort to set your group up with tickets to an alternate date or show. You can also check the Hot Tix section of our website for available dates for the most popular shows.
What if a show closes before the date I have purchased tickets for?
We understand a show closing can be difficult and will be happy to switch you into a different show or refund your payment. Ticket prices and locations may not be the same. Please contact Full House Theater Tickets, Inc for assistance. If your tickets have been mailed to you, please send the tickets along with a letter authorizing us to switch your payment into a new show or that you are requesting a refund back to our office in a traceable fashion at:
Full House Theater Tickets, Inc
PO Box 580
New York, NY 10101
Ticket Policies
How do I know if my show offers complimentary tickets?
Some shows offer complimentary tickets for every twenty or forty tickets booked and paid for. These tickets are only available at certain periods during the year and are generally only available Tuesday through Thursday.
If complimentary tickets are available for your show and your specific performance date, a note will appear in the pricing chart. If you place your order online, complimentary tickets will automatically be added to your order if they are available.
What are blackout dates?
These are dates that shows do not offer group discounts. A traditional blackout period includes performances around Thanksgiving, Christmas, New Years, and other major holidays.
All Blackout Dates appear greyed-out on the show's performance calendar.
What is Past Dating?
If you cannot attend your performance you may still be able to use your tickets for an alternate date. Full House Theater Tickets, Inc can provide you with a phone number that can arrange your past dating. Past dating is generally only available Tuesday through Thursday for same day performances.
What do I do if I have not received my tickets in the mail or if I have lost my tickets?
If you believe your tickets to be lost for any reason, please call Group Sales Box Office immediately at (212) 398-8383 / (800) 223-7565. All tickets are sent with a tracking number so we can track your tickets. If you tickets are lost we can give you a lost location voucher and contact the box office.
Am I entitled to a refund if an understudy replaces the lead performer in the show I am attending?
You should always remember that you are purchasing tickets to a see a specific show and not a specific performer as they are subject to change. Understudies are talented and trained performers who very frequently replace lead roles at the end of their run. Should you choose not to attend your show because the lead performer is out, you are only entitled to a refund if the performer’s name is listed above the title of your show. If you prefer, Full House Theater Tickets, Inc will make every attempt to rebook your group into a performance when the lead is performing.
What if a performance is cancelled?
Please note that performances are very rarely cancelled due to weather conditions. If a performance is cancelled for any reason, you are entitled to a full refund. If you choose not to attend your show for any reason you are not entitled to a refund but we will make every effort to Past Date your tickets for a future date provided that the show you are seeing allows for this.
What is Rush seating, Rush Student tickets, Standing Room tickets or Tickets by Lottery?
Many theaters offer affordable individual seating if you are purchasing the day of the performance. These policies differ from theater to theater. Standing Room tickets are generally only available after a show has sold out and will require you to stand during the entirety of the performance. Student Rush tickets will require a valid student ID and are only available to students. Seating location vary and may range anywhere from the first few rows of the orchestra to the rear mezzanine. These tickets can only be purchased at the box office of the show you wish to see.
----- Additional Services ----
Can you assist my group with transportation to New York City?
Yes, we work with several different motorcoach companies in the tri-state area and can arrange transportation for your group. You must know the requirements of your group when placing an order for transportation, i.e. wheelchair accessibility, insurance documentation, driver records, or driver certification. If you are booking a school group please contact your transportation department to get the specific requirements of your school district.
Do you offer restaurant reservations?
Yes, we work with several restaurants in the theater district. Each of our restaurants offers pre-fixe menus including tax and gratuity. Booking your restaurant through Full House Theater Tickets, Inc means you can have a delicious, cost-effective and stress-free meal before your show. Please note, all restaurant orders must be paid in advance and several request menu counts prior to your reservation.
Do you offer educational workshops?
Thru The Stage Door offers a catalogue of interactive workshops in multiple areas of interest. While we have a line up of interactive workshops, we pride ourselves on being able to meet the specific needs of our clients. We work with our Broadway instructors to tailor the workshops to the interest and experience level of your group, giving them a completely personal experience. As a result, our staff can create show specific workshops for every age group, every talent level and every interest.
